Efficient order management is key to providing a great experience for your customers on Jane. Here’s everything you need to know about processing, fulfilling, and tracking orders seamlessly.
Accessing Your Orders
- Navigate to the 'Orders' tab in Seller Admin to view all incoming orders.
- Orders will be displayed with key details such as order number, product title, customer name, or customer ID, along with order status.
- Use filters to sort by order status (Open, Tracking Added, Shipped, Delivered, Cancelled/Returned).
Processing Orders
- Review Order Details: Ensure all product details and customer information are correct before proceeding.
- Order Processing Options: Connect with ShipStation, our shipping partner, or download your orders using our CSV.
- Tracking Orders: Add tracking through ShipStation, manually in the Orders tab, or by CSV.
- Shipping Timeframe: Once tracking has been added, orders must ship within 24 hours per our Fulfillment Policy.
Fulfilling Orders
- Orders Must Be Fulfilled from the U.S.: Jane does not allow international shipping or fulfillment. All orders must be processed and shipped from within the United States.
- Shipping Deadlines: All orders must ship within 2 business days, excluding handmade and/or personalized orders, which must ship within 6 business days.
- Delayed Shipments: If delays occur, sellers should proactively communicate with the Jane Team.
- Returns & Cancellations: Any necessary returns or cancellations should be communicated to our customer support team at support@jane.com. Any canceled orders may be subject to our non-fulfillment fee. See our Seller Playbook for more information.
Best Practices for Order Management
- Ship on Time: Late shipments impact seller ratings and customer experience.
- Use Reliable Packaging: Ensure products are securely packaged to prevent damage in transit.
- Monitor Customer Inquiries: Our Customer Support team will contact you with customer inquiries. Please respond promptly to ensure a great service experience.
- Order Fulfillment: Audit your orders to make sure your orders are moving through the fulfillment funnel from Open → Tracking Added → Shipped → Delivered. As a reminder, orders are paid out 7 days post-delivery. If you are experiencing any issues or have questions, please reach out to the Jane team.
By following these steps, you’ll ensure a smooth and efficient order fulfillment process on Jane. Stay on top of your orders and keep your customers happy!