The Jane Seller Playbook is your go-to resource for successfully selling on Jane. It provides clear guidelines, best practices, and policies that help ensure a smooth and rewarding selling experience. Whether you're new to the platform or an experienced seller, the playbook outlines everything you need to know to optimize your shop, maintain compliance, and maximize sales.
Why the Seller Playbook Matters
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It outlines important policies to protect both sellers and customers.
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It provides best practices to help improve sales and customer satisfaction.
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It ensures transparency in Jane’s marketplace operations.
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It is part of Jane’s Terms of Use, meaning all sellers agree to these guidelines when listing on the platform.
Key Sections in the Seller Playbook
The playbook covers a wide range of essential topics, including:
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Advertising & Marketing – Covers promotional opportunities available to sellers, including Daily Deals and marketing campaigns, along with guidelines on how to participate effectively.
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Code of Conduct and Ethics – Outlines seller expectations for professional interactions, ethical selling practices, and maintaining integrity in product listings.
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Commission & Seller Fees – Covers Jane’s commission structure and payment terms for sellers.
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Copyright Infringement – Provides guidelines on intellectual property, trademarks, and how to ensure product listings do not violate copyright laws.
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Handmade and Personalized – Defines Jane’s policies for selling custom, personalized, and handmade products, ensuring accurate representation.
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Inventory – Covers inventory management best practices, including keeping stock levels updated to prevent overselling.
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Listing Fraud – Addresses prohibited practices such as misleading product listings, drop-shipping misrepresentation, and unauthorized reselling.
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Pricing – Explains guidelines for setting competitive and fair pricing, as well as how discounts and promotions should be structured.
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Product Listing Quality – Defines expectations for product descriptions, images, and overall listing accuracy to improve customer experience and sales performance.
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Prohibited Items – Lists items that cannot be sold on Jane, such as restricted or regulated goods.
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Returns – Outlines return policies and best practices for handling customer returns efficiently.
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Seller Communication – Covers expectations for seller interactions with customers and Jane support, including response time and professionalism.
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Shipping and Fulfillment – Provides guidelines on processing orders, meeting shipping timeframes, and ensuring accurate fulfillment.
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Tagging and Labeling – Explains how to optimize product tags for search visibility and categorization.
Access the Full Seller Playbook
For detailed information on each of these topics, visit the full Jane Seller Playbook. This resource will help you navigate policies, enhance your shop’s performance, and succeed as a seller on Jane.
If you have any questions or need further guidance, please reach out to sellerexperience@jane.com. Our team is here to help!